Privacy Policy

1. Introduction

Welcome to Apache Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website apachipiza.com, use our services, or order food delivery from us.

Apache Pizza (Company Registration No: 18821214) operates as a food delivery service based in Ireland. Our registered address is 3/52 Goodwin Roads West, Elianmouth, NT 2442, Ireland.

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Place an order for pizza delivery
• Create an account on our website
• Subscribe to our newsletter or marketing communications
• Contact our customer service team
• Participate in surveys, promotions, or contests
• Leave reviews or feedback about our services

The personal information we collect may include:

• Full name
• Delivery address
• Email address
• Phone number
• Payment card information (processed securely through third-party payment processors)
• Order history and preferences
• Dietary requirements or allergies
• Date of birth (for promotional purposes)

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages visited and time spent on pages
• Click patterns and navigation paths
• Device identifiers
• Geographic location data

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information and improve your experience on our website. Cookies are small data files stored on your device. We use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly, including shopping cart functionality and secure login
• Performance Cookies: Help us understand how visitors interact with our website by collecting anonymous analytics data
• Functional Cookies: Remember your preferences and personalize your experience
• Marketing Cookies: Track your browsing habits to deliver targeted advertising relevant to your interests

You can control cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and deliver your pizza orders, including communicating delivery status and addressing any issues
• Account Management: To create and manage your account, including password resets and profile updates
• Customer Service: To respond to your inquiries, provide support, and resolve complaints
• Payment Processing: To facilitate secure payment transactions through our payment processors
• Marketing Communications: To send you promotional offers, newsletters, and information about new products (with your consent)
• Personalization: To remember your preferences, recommend products, and customize your experience
• Analytics and Improvement: To analyze website usage, identify trends, and improve our services and website functionality
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Fraud Prevention: To detect and prevent fraudulent transactions and protect against security threats
• Business Operations: To conduct internal business operations, including quality control and staff training

4. Information Sharing and Disclosure

We do not sell your personal information to third parties. However, we may share your information with the following categories of recipients:

4.1 Service Providers

We engage third-party companies and individuals to perform services on our behalf, including:

• Payment processing services
• Delivery and logistics partners
• Email marketing platforms
• Cloud hosting providers
• Analytics services (Google Analytics, Facebook Pixel)
• Customer support platforms

These service providers have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including:

• Complying with legal obligations
• Responding to court orders or subpoenas
• Protecting our rights, property, or safety
• Investigating potential violations of our Terms & Conditions
• Preventing fraud or illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Secure storage of data on encrypted servers
• Regular security audits and vulnerability assessments
• Access controls limiting employee access to personal information
• Staff training on data protection and privacy practices
• Secure payment processing through PCI DSS compliant payment processors

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Order Information: Retained for 7 years for accounting and tax purposes
• Account Information: Retained until you request account deletion
• Marketing Communications: Retained until you unsubscribe or withdraw consent
• Website Analytics: Typically retained for 26 months
• Customer Service Records: Retained for 3 years

After the retention period expires, we securely delete or anonymize your personal information.

7. Your Privacy Rights

Under applicable data protection laws, including GDPR and Irish data protection legislation, you have the following rights:

• Right to Access: Request copies of your personal information we hold
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information under certain circumstances
• Right to Restriction: Request limitation of processing of your personal information
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing of your personal information for marketing purposes
• Right to Withdraw Consent: Withdraw consent for data processing at any time
• Right to Lodge a Complaint: File a complaint with the Irish Data Protection Commission

To exercise any of these rights, please contact us at the details provided in Section 12. We will respond to your request within 30 days.

8. Marketing Communications

With your consent, we may send you marketing emails about our products, special offers, and promotions. You can opt out of receiving marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Updating your communication preferences in your account settings
• Contacting us directly at +377606044461 or [email protected]

Please note that even if you opt out of marketing communications, we will still send you transactional emails related to your orders and account.

9. Third-Party Links

Our website may contain links to third-party websites, including social media platforms and payment processors. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 16 without parental consent, we will take steps to delete that information promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than Ireland, including countries that may not have the same data protection laws. When we transfer your data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to registered users
• Displaying a prominent notice on our website

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For data protection matters, you may also contact the Irish Data Protection Commission at www.dataprotection.ie