Terms & Conditions

1. Introduction and Agreement

Welcome to Apache Pizza. These Terms and Conditions ("Terms") govern your use of our website, mobile applications, and food delivery services. By accessing our website at apachipiza.com or placing an order with us, you agree to be bound by these Terms.

Apache Pizza is operated by Apache Pizza Limited (Company Registration No: 18821214), a company registered in Ireland with its registered office at 3/52 Goodwin Roads West, Elianmouth, NT 2442, Ireland.

If you do not agree with any part of these Terms, you must not use our services. Please read these Terms carefully before placing an order.

2. Services Description

Apache Pizza provides online food ordering and delivery services for pizza and related products across Ireland. Our services include:

• Online ordering through our website and mobile applications
• Phone ordering through our customer service line
• Home and business delivery services
• Takeaway/collection services
• Catering for events and large orders

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice.

3. Account Registration

3.1 Creating an Account

While you can place orders as a guest, creating an account provides additional benefits including order history, saved addresses, and faster checkout. When creating an account, you must:

• Provide accurate, current, and complete information
• Be at least 16 years of age
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Accept responsibility for all activities under your account

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials. You must immediately notify us of any unauthorized use of your account or any security breach. Apache Pizza will not be liable for any loss or damage arising from your failure to protect your account information.

3.3 Account Termination

We reserve the right to suspend or terminate your account at our discretion if you:

• Violate these Terms and Conditions
• Provide false or misleading information
• Engage in fraudulent activity
• Abuse our staff or delivery personnel
• Make excessive or unreasonable refund requests

4. Ordering Process

4.1 Placing Orders

Orders can be placed through our website, mobile app, or by calling +377606044461. When placing an order, you must provide:

• Accurate delivery address with complete details
• Valid contact phone number
• Specific delivery instructions if applicable
• Accurate payment information

4.2 Order Confirmation

Once you submit an order, you will receive an order confirmation via email or SMS. This confirmation indicates that we have received your order and are processing it. The order confirmation does not constitute our acceptance of your order.

We reserve the right to refuse or cancel any order for any reason, including but not limited to:

• Product unavailability
• Pricing or product description errors
• Delivery address outside our service area
• Suspected fraudulent transactions
• Previous payment issues with your account

4.3 Order Modifications and Cancellations

Once an order is placed and confirmed, modifications may not be possible. If you need to cancel or modify your order, please contact us immediately at +377606044461. We will make reasonable efforts to accommodate your request, but cannot guarantee changes once food preparation has begun.

Cancellations may be accepted if:

• The order has not yet been prepared
• The request is made within 5 minutes of order placement
• The delivery driver has not yet been dispatched

5. Pricing and Payment

5.1 Prices

All prices displayed on our website are in Euros (€) and include VAT where applicable. Prices are subject to change without notice. The price charged for an order will be the price displayed at the time the order is placed.

Additional charges may apply for:

• Delivery fees based on distance
• Service fees for online orders
• Extra toppings or customizations
• Large or bulk orders

5.2 Payment Methods

We accept the following payment methods:

• Credit and debit cards (Visa, Mastercard, American Express)
• Online payment platforms
• Cash on delivery (where available)
• Digital wallets

Payment must be made in full at the time of ordering (for card payments) or upon delivery (for cash payments). We use secure, encrypted payment processing systems to protect your financial information.

5.3 Promotional Codes and Discounts

Promotional codes and discounts are subject to specific terms and conditions, including:

• Expiration dates and validity periods
• Minimum order requirements
• Exclusions on certain products or deals
• One-time use per customer restrictions
• Cannot be combined with other offers unless stated

We reserve the right to cancel or modify promotions at any time. Fraudulent use of promotional codes may result in account termination.

6. Delivery Services

6.1 Delivery Areas

We deliver to specific areas across Ireland. Delivery availability is determined by distance from our locations. You can check if we deliver to your address by entering your postcode during the ordering process.

6.2 Delivery Times

Estimated delivery times are provided at checkout and are approximate only. We aim to deliver within 30-45 minutes during normal operating hours. Delivery times may be longer during peak periods, adverse weather conditions, or due to circumstances beyond our control.

While we strive to meet estimated delivery times, these are not guaranteed. We are not liable for any loss or damage resulting from delivery delays.

6.3 Delivery Requirements

For successful delivery, you must:

• Provide a complete and accurate delivery address
• Be available to receive the delivery
• Provide access to the delivery location
• Have payment ready (for cash orders)
• Provide a contact number where you can be reached

If you are not available at the delivery address after reasonable attempts to contact you, we may cancel the order and charge a cancellation fee. No refund will be provided in such cases.

6.4 Safe Delivery

Our delivery personnel will deliver to your door or specified location. For safety reasons, we may leave orders at the door if requested or if contact-free delivery is selected. Once the order is delivered and left at your specified location, responsibility for the order transfers to you.

7. Product Quality and Food Safety

7.1 Food Preparation

All food is prepared according to Irish food safety standards and regulations. We maintain high hygiene standards in our kitchens and follow strict food handling procedures.

7.2 Allergen Information

Allergen information is available on our website and can be provided upon request. However, as our kitchens handle various allergens, we cannot guarantee that any product is completely free from allergens. If you have severe allergies, please contact us before ordering.

It is your responsibility to inform us of any dietary requirements or allergies when placing your order. We are not liable for any allergic reactions resulting from failure to disclose allergies or dietary restrictions.

7.3 Product Descriptions

We make every effort to ensure product descriptions and images are accurate. However, actual products may vary slightly from descriptions or images due to ingredient availability, preparation methods, or supplier changes.

8. Returns, Refunds, and Complaints

Please refer to our separate Refund Policy for detailed information about returns and refunds. In summary:

• We do not accept returns on food products for hygiene reasons
• Refunds or replacements may be offered for incorrect, damaged, or poor-quality orders
• Complaints must be reported within 24 hours of delivery
• Evidence (such as photographs) may be required for refund requests

9. Intellectual Property Rights

All content on our website, including but not limited to text, graphics, logos, images, videos, and software, is the property of Apache Pizza or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.

You may not:

• Copy, reproduce, or distribute our content without permission
• Use our trademarks or branding without authorization
• Modify or create derivative works from our content
• Use automated systems to scrape or collect data from our website

10. Limitation of Liability

To the maximum extent permitted by law, Apache Pizza shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, revenue, or business opportunities
• Delivery delays due to circumstances beyond our control
• Issues arising from incorrect information provided by you
• Allergic reactions not disclosed to us prior to ordering
• Third-party payment processing issues

Our total liability to you for any claims arising from your use of our services shall not exceed the amount you paid for the relevant order.

11. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using our services, you consent to our data practices as described in our Privacy Policy.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of service of these external sites. Your interactions with third-party sites are governed by their respective terms and policies.

13. Prohibited Activities

When using our services, you agree not to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit viruses or malicious code
• Engage in fraudulent activity
• Harass or abuse our staff or delivery personnel
• Make false or misleading statements
• Attempt to gain unauthorized access to our systems
• Use our services for any unlawful purpose

14. Indemnification

You agree to indemnify and hold harmless Apache Pizza, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your violation of these Terms and Conditions
• Your use of our services
• Your violation of any third-party rights
• Any content you submit through our services

15. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Ireland. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Ireland.

16. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes your acceptance of the modified Terms. We encourage you to review these Terms periodically.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely matches the intent of the original provision.

18. Contact Information

If you have any questions, concerns, or disputes regarding these Terms and Conditions, please contact us:

19. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Apache Pizza regarding your use of our services and supersede all prior agreements and understandings.

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.